Business Cases

FAÏENCERIE DE GIEN

Gien is one of the oldest companies in this sector (born in 1821) and one of the finials of the city of the same name ... The company has 160 employees, more than a thousand articles and exports 40% of its production in 30 countries ...

In late 2008, the Sales manager of the company observes: the order entry system working with paper bills has become an inconvenient which penalizes the commercial management of the company.

"The salesmen had been accustomed to prepare and send us their paper order forms by the end of weekend, said Sandrine Penzo, responsible for administration sales.

As a result, orders came to us all on Monday morning.

They had to be entered, processed, confirmations generated ... so many steps that lengthened the time between order taking and delivery, and multiplied the risk of errors: especially since the catalogue of Faïencerie de Gien has more than 1000 references ... "

Gien then calls DANEM to implement an IT solution for order management with partnership of Divalto Helios Computer Integrator. A few months later, salesmen of the company are equipped with PDA-interfaced with the ERP-Divalto on which they record details of their orders (customer, item number, quantity, price, etc. ..) that are transmitted in real-time to the main office.

From the first weeks of utilization, the benefits of the system were proved undeniable: Balancing in the management, preparation of orders during the week and taken into account, total reduction of error transmission, elimination of re-entries ....

MELITTA

Born in 1908 from the brilliant idea of a woman, coffee amateur, Melitta filter gave birth, 100 years later, to an industry group that installs more than 1,000 professional coffee machines per year, a product that requires a fast and reliable service.

Over the past year, the 20 technicians of the Group are equipped with a managerial pack: Terminal Opticon H19, Windows Mobile PDA, bar code scanner modem ...

The application implemented by DANEM includes 9 modules: customer management, equipment, inventory, scheduled requests, intervention reports, invoices, etc ...

Information about customers, their machinery, and the history of interventions are updated every night.